Shipping policy

Where we deliver

We deliver within the United Kingdom. If you are outside the UK and want a piece, write to support@tekibird.com and we will see what we can do.

When your piece is dispatched

Every piece is made to order in a production run with our workshop, hallmarked where the law requires it and finished by hand. Nothing is held in stock.

Pieces from the first run of the LDN Collection are dispatched in early December, in time for Christmas. The dispatch timing is shown on the product page before you buy and repeated in your order confirmation. If it moves, we will email you before it passes and you can choose to wait or cancel for a full refund.

How we send it

You choose how your piece travels at checkout:

Royal Mail Tracked 48, signed for (£4.95). Tracked, with a signature on delivery, usually 2 to 3 working days from dispatch.

Royal Mail Special Delivery Guaranteed by 1pm (£10.85). Next working day by 1pm from dispatch, insured to the value of your piece and signed for.

Both services need a signature, so please give an address where someone can take the parcel in.

Tracking

You will get a tracking number by email when your piece leaves us.

If a parcel does not arrive

Both services are traceable. If your parcel has not arrived by the expected date, email support@tekibird.com with your order number. We will chase it, and if it is lost we will replace it or refund you.