Privacy policy
Last updated: 7 October 2026
This policy explains what personal information TEKI BIRD LTD collects when you visit tekibird.com, join our list or buy from us, why we use it, and the rights you have over it.
Who we are
TEKI BIRD LTD, company number 17218057, registered in England and Wales, is the data controller of your personal information. Our address is 167-169 Great Portland Street, 5th Floor, London W1W 5PF, United Kingdom, and you can reach us at support@tekibird.com. We are registered with the Information Commissioner's Office.
What we collect
- Contact and order details: your name, email address, delivery and billing address, phone number if you give it, and what you ordered.
- Payment details: payments are handled by Shopify Payments and other payment providers at checkout. We do not see or store your full card number.
- Your messages to us: anything you tell us when you email us, for example about sizing.
- Our mailing list: your email address and the date you joined, if you sign up.
- Device and usage information: your IP address, browser and how you use the site, collected through cookies and similar technologies. Non-essential cookies are only set with your consent through our cookie banner.
How we use it, and our legal basis
- To take, make and send your order, and to handle returns, cancellations and questions. Legal basis: performing our contract with you.
- To send you emails about new pieces and launches, if you have joined our list. Legal basis: your consent, which you can withdraw at any time using the unsubscribe link in any email.
- To run, protect and improve the store, including preventing fraud and understanding how the site is used. Legal basis: our legitimate interests in running the business.
- To keep accounting and tax records. Legal basis: complying with our legal obligations.
Who we share it with
We share personal information only with the companies that help us run the store, and only what they need. These include Shopify, which hosts our store and processes payments; Royal Mail, which delivers your order; Microsoft, which hosts our email; and the providers of our marketing emails. We do not sell your personal information.
Shopify also uses some information to provide its own services. You can read how in the Shopify Consumer Privacy Policy.
Some of these providers process data outside the UK. Where they do, the transfer is protected by an adequacy decision or by the UK International Data Transfer Agreement or Addendum.
How long we keep it
We keep order records for six years after the end of the financial year they relate to, as HMRC requires. We keep your mailing list details until you unsubscribe. We keep emails with you for as long as we need them to help you, and no longer than two years after our last contact unless they relate to an order.
Your rights
Under UK data protection law you have the right to access the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive a copy in a portable format, and to withdraw consent at any time. To use any of these rights, email support@tekibird.com. We will reply within one month.
Complaints
If you are unhappy with how we have handled your information, please tell us first at support@tekibird.com. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Children
Our store is not intended for children and we do not knowingly collect information about anyone under 18.
Changes to this policy
If we change this policy, we will post the new version here and update the date at the top.